Haven on the Lake Apartments
Welcome to Haven on the Lake in Maryland Heights, Missouri. We offer spacious and pet-friendly one, two, and three bedroom apartments and townhomes designed for comfort, convenience, and modern living. Our resort-style community features everything you need to live well—including a fitness and cardio center, indoor and outdoor tennis, basketball courts, and a playground. When it's time to unwind, enjoy two refreshing pools with sundecks perfect for a relaxing afternoon. Discover the space, amenities, and location you’ve been looking for—right here at Haven on the Lake.
Ratings & Reviews
Your Review
Resident Reviews
|Recommended: No1 Star Review — Worst apt complex I’ve ver lived at
response from property -Thank you for your review. We're sorry to hear our community hasn't met your expectations. We work hard to provide a good community for our residents. We would like to discuss your review with you further to address your concerns. Please contact us at (314) 392-9926. - Haven on the Lake Management Team
|Recommended: NoMaintenance — I put in a request for my oven to be fixed and have not heard anything in almost a week. I’ve called a few times and nobody can give me a time or any information.
Thank you for making us aware of your concerns, Jacob. We are sorry to hear that you had a negative experience with our maintenance staff. It is our goal to respond to all maintenance requests professionally and promptly. If you have any other comments, please call us at 314-392-9926 or email us at [email protected].
With appreciation,
Haven on the Lake Management Team
|Recommended: YesResident — Luv the area nice and quiet friendly
We appreciate that you took the time to provide us with this feedback by posting a review. We are absolutely delighted to hear that you enjoy our community so much! We always strive to uphold a high level of customer satisfaction. Please let us know how we can continuously improve by contacting us at [email protected]. Thank you!
Kindly,
Haven on the Lake Management Team
|Recommended: YesLease Renewal Review — XXXXX
Thank you so much for rating our community! We would be delighted to hear more comments about your experience here. You can call us at (314) 392-9926 or send us an email at [email protected]. Thank you again for the 5-stars!
Kind Regards,
Haven on the Lake Management Team
|Recommended: YesReview — review
Thank you for your review, Vijaya! We would love to hear more what your favorite things are about calling us home. You can reach us at (314) 392-9926 and [email protected].
All the best,
The Haven on the Lake Management Team
|Recommended: NoMaintenance Issues — Have had floor damage that has debris tracking everywhere in the apartment that is also dangerous as it is cutting into my feet so I need to use shoes inside the apartment. Been over 2 weeks since a maintenance request was put in and no fix or timeframe has yet to be given.
Thank you for this feedback. We're sorry to hear that maintenance has not fulfilled your request yet. We encourage you to stop by the office or give us a call so that we may discuss any unresolved concerns you may have.
Thank you,
Haven on the Lake Management Team
|Recommended: NoN A — n a
Thank you for rating our community. We would love to know how we can continue to improve. Please contact our office at 314-392-9926 or email us at [email protected].
With appreciation,
Haven on the Lake Management Team
|Recommended: NoMaintenance Needs Maintenance — Maintenance here has gotten terrible over the 2 years I've been here. The Lake, pools, and facilities are disgusting and appear to get negative attention from the staff and those who are responsible for maintaining them. Requests made to fix my unit go unanswered. A service request is opened and closed without anyone coming by to actually repair the damages to our unit. Our AC leaks every year when wenstart using it again. And the leak persists for weeks and most recently months. Eventually, once the leaking AC unit was fixed the carpet and walkway was still soaked. The carpet in this unit will likely need to be replaced because my service request for a fan was never answered.
Thank you for your review, Evan. We are saddened to hear that we haven't been able to give you the 5-star living experience we strive daily for. We would love to further discuss your review with you, please reach out to us at (314) 392-9926 and [email protected] so we may make this right.
All the best,
The Haven on the Lake Management Team
|Recommended: YesGood — Good
Thank you for taking the time to rate our community, Rahul. Here, at Haven on the Lake, we strive daily to earn ratings such as this by providing our residents with superior customer service and a quality living experience. We would love to hear more feedback regarding our apartment homes. Thank you, again, for your review.
Kindest regards,
Haven on the Lake
Management Team
|Recommended: YesNa — na
Dasu,
Thank you for the rating! We would love to hear more of your feedback regarding our apartment home.
Warm regards,
Haven on the Lake Management Team
|Recommended: YesResident — The staff at the Haven are very nice and willing to help when needed
Dylan,
Thank you so much for the review! We are so glad that our staff is always willing to help you with issues or answer questions when needed. We work very hard to always be around for our residents and to be ready to help when needed.
Warm regards,
Haven on the Lake Management Team
|Recommended: NoMaintainance — requested for a work order over three months ago nobody showed up
Thank you for making us aware of your concerns. Please accept our sincere apology in that your unit was found in a dirty, broken condition and that we have not met your expectation in a timely nor efficient matter. Here, at the property, we strive to ensure that every resident feels welcomed and satisfied in their journey here with us. We encourage you to stop by the office or give us a call so that we may discuss any more concerns you may have and reach an appropriate solution.
Sincere Apologies - The Haven on the Lake Management Team
|Recommended: YesVery Nice Property — Tenants and staff have all been very nice. Maintenance items resolved quickly.
Thank you for your review, Renee! We are so glad to hear that your experience with our staff and the neighborhood have been excellent. Please feel free to stop by the office or give us a call to let us know how we can continuously improve our community.
Best,
The Haven on the Lake Management Team.
|Recommended: No👎🏽 — Do not recommend living here they never fix the problem Dealing with the same issues for 4yrs
Marquita,
Thank you for the review. We are so sorry to hear that our maintenance team has not been able to get your issues fixed on time. We would love to address your concerns by contacting us at (314) 392-9926.
Best wishes,
Haven on the Lake Management Team
|Recommended: YesService An Issue. — Other then maint being non responsive the over all environment is good. New ownership needs to be more attentive. You have lost documentation in the transfer of the business and are now making it the residence problem. Wrong answer.
Hello Terry,
Thank you for taking the time to let us know how we are doing. We'd like to apologize for the challenges you describe and will share your feedback with our team. Your satisfactionIs valued. We would like to personally address your concerns as soon as possible. Please call us at (314) 392-9926.
Frequently Asked Questions
Haven on the Lake Apartments has an overall rating of 4 out of 5 stars, based on 101 resident reviews.
What percentage of residents recommend Haven on the Lake Apartments?
According to the reviews shown, 60.4% of residents recommend Haven on the Lake Apartments.
How do residents rate the staff at Haven on the Lake Apartments?
Residents rate the staff at Haven on the Lake Apartments at 4 out of 5.
How is maintenance rated by residents at Haven on the Lake Apartments?
Residents rate maintenance at 4 out of 5.
How is parking rated by residents at Haven on the Lake Apartments?
Residents rate parking at 4 out of 5.
