The Element

Welcome home to The Element. We have designed our apartment community to reflect what matters most—making home truly feel like home. From beautifully landscaped grounds, lifestyle amenities, and a prime location right off I-90 in Mount Prospect, IL, The Element is the perfect place to call home. We offer a wide variety of one, two, and three bedroom floor plans including townhomes, granting you to find the perfect fit whatever your needs. With incredibly spacious layouts, enjoy roomy interior spaces and plenty of leeway to make it your own. With easy access to the surrounding areas including Arlington Heights, The Element is ideally located in Mount Prospect. Only three miles to the train station, quickly get to Downtown Chicago and all points beyond with ease. The O'Hare International Airport will also get you on your way without a fuss only 15 minutes away. Woodfield Mall, Rivers Casino Des Plaines, Allstate Arena, and Fashion Outlets of Chicago are all popular stops easily within reach from home. Come visit us today!

Ratings & Reviews

Overall Rating

4(62 reviews)74.2% of customers recommend this property

Rating Per Category

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Resident Reviews

Everything is goodsubmitted by Valerie C. - |Recommended: YesIts a quiet place to live
response from property -Thank you for your review Valerie. We are happy you are enjoying your stay with us. If there is anything you ever need please let us know. Thank you for choosing The Element as your home.
You guys rock.submitted by Ajit A. - |Recommended: YesAlways Helpful and Supportive.
response from property -Thank you Ajit we appreciate your feedback and are glad our office and maintenance team are taking good care of you. We are happy to have you as a resident here at The Element.
Nicesubmitted by Leah B. - |Recommended: YesNice. Clean. Great apartment for the cost.
response from property -Thank you for your review Leah. We strive to give exceptional customer service. Please let us know what we can do to give you a 5 star experience! We value your feedback and will use it to improve the community for you and other residents.
BEAUTIFUL COMMUNITYsubmitted by Tannent G. - |Recommended: YesYES I DO, MY NEIGHBORS ARE ALL QUIET AND NICE. THE OFFICE STAFF IS PLEASANT AND HELPFUL. I LOVE ALL THE AMENITY THAT ARE RIGHT HERE AT HOME.
response from property -Thank you for your review Tannent. We strive to give exceptional customer service and are happy to have you as a resident.
Not a great experiencesubmitted by Michael Z. - |Recommended: NoStay away from building 9 on Cottonwood. The third floor neighbors are inconsiderate and obnoxiously loud. If you are looking for a place to come home to to relax do not select a second floor apartment in building 9. Be wary of selecting an apartment on the ground floor as it flooded within the past year. There is usually garbage outside and the parking lot will occasionally have broken glass. You can find an apartment with better amenities in the area for the same price of what they are now asking for rent.
response from property -Thank you for your feedback Michael. We would like to apologize for the experience that you've had with our community. We strive for five star service so please let us know if there is anything specific we can do to improve your satisfaction.
Unprofessional, unfriendlysubmitted by Ozgur O. - |Recommended: NoLimited parking lots, rent is expensive. Re modelling is needed.
response from property -Thank you for your feedback Ozgur. We strive to make sure our residence enjoy their experience living here. Please let us know if there is anything specific we can do to improve your satisfaction at the Residences at 1550.
I really like it.submitted by Lydia R. - |Recommended: YesThat it is quiet,more so then I thought.
response from property -Thank you for your review Lydia and thank you for calling The Residences at 1550 home!
Renewal of Failuresubmitted by Rickie L. - |Recommended: NoBe prepared for parking issues depending on what time you come home. The washer and dryer are constantly breaking. Safety isn't a concern with iced over steps and building lights out. You'll find the occasional building door stuck open, so I hope you don't have a stalker. This will be the last time we renew with this complex. Maintainance is understaffed and the office is a joke when you try communicating with the guy near the main office door. Stacy and Manny are probably the only two on property that cares about what goes on and truly understand frustrations. Still trying to figure out why the rent is so high.
response from property -Thank you for your feedback Rickie. We would like to apologize for the experience that you've had with our community overall. Please let us know if there is anything specific we can do to improve your satisfaction at the Residences at 1550.
Average customer service provided by management. Below average community upkeep.submitted by Tyler R. - |Recommended: NoThe appearance and upkeep of the community is not in good shape. There is an abundance of trash scattered across the property, and residents don't clean up after their pets. The communal areas within the buildings are not adequately cleaned and maintained. The workout facility is unsanitary and needs a deep clean, as well as means for the community to clean up after themselves. There have been policy changes, and action required by residents, that management requires an unreasonable turn around time for. You can't give residents only 5 buisness days to alter their insurance policies without the threat of a financial consequence.
response from property -Thank you for your feedback Tyler. We would like to apologize for the experience that you've had with our community overall. Please let us know if there is anything specific we can do to improve your satisfaction at the Residences at 1550.
Terrible place to livesubmitted by Yifan T. - |Recommended: NoRun as far away as possible. I live here for 2 years. I can hear the ceiling is cracking while the upstairs neighbor is walking around. When the apartment changes the system, they don't give you any notice and cause your auto payment stopped. Then they sent you letter and saying like it's my fault to not pay the bill. Cost me time and extra money to buy the money order cause they don't accept the personal check. They hold my package and never inform me the package has arrived for a year till they need to clean stuff out. They change the outside door lock without notice and lock me out the whole night. Price increase 3 every year.
response from property -Thank you for your feedback Yifan. We would like to apologize for the experience that you've had with our community overall. Please let us know if there is anything specific we can do to improve your satisfaction at the Residences at 1550.
Goodsubmitted by Melissa M. - |Recommended: YesIt's a good apartment complex but a little expensive.
response from property -Thank you for your 4 star review. We strive to give exceptional customer service. Please let us know what we can do to give you a 5 star experience! We value your feedback and will use it to improve the community for you and other residents.
NAsubmitted by Amrish A. - |Recommended: YesNA
response from property -Thank you for your 4 star review. We strive to give exceptional customer service. Please let us know what we can do to give you a better experience. We strive for 5 stars! We value your feedback and will use it to improve the community for you and other residents.
Weenjoy living ay 1550submitted by Elaine B. - |Recommended: YesWe enjoy living here - there are just a few issues that we'd like to change - but nothing that would make us move immediately.
response from property -Thank you for your feedback Elaine. We strive to make sure residents enjoy living at the Residences at 1550. Please feel free to call or e-mail us with any issues you are experiencing. We would like to turn your 4 star review into a 5 star review.
It's livable submitted by Linh N. - |Recommended: YesPros It's safe and quiet area. Staff is friendly. Spacious living area and parking spaces. Respond quickly to maintenance requests. Weekly cleaning of the unit-wide. Cons There's no dishwasher in the unit. Noise from neighbor's in upstair is ridiculously loud and too much stomping, banging, and running all over apartment. Can hear almost anything that anyone says, very annoyed with sudden dead-weight drop sound from the neighbors. Can't sleep or focus on any kind of work during the day from the noises. Also, too much unwanted pests bugs especially living in the basement ground level.
response from property -Thank you for your 5 star review Linh. We strive to make sure residents enjoy living at the Residences at 1550 and we are glad you like living here. As for any concerns with neighbors, please feel free to reach out to the office so we can discuss any issues you may still be having.
Expect what you pay forsubmitted by Yogaraj K. - |Recommended: YesOverall my stay in this community is so far so good. at times i hear noise from unit above us due to kids running and playing even i do have Kids so it could happen to the unit below us that's why i said you will get what you paid for, but when it happens in the mid of night is what makes it annoying. after change in management the new representative who sits in the reception behaves bit rude not the tall one the short one. since i am not very frequent visitor to the leasing office probably he might not have been in the good mood when i visited. they have good online system where you can pay rent and raise maintenance request.
response from property -Thank you for your review Yogaraj. We strive to make sure our residents enjoy living at the Residences at 1550. We would like to turn your 3 star review into a 5 star review. Please feel free to contact the office with any questions or concerns so that we can improve your experiences here in the community.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Element, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Element, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose